New Mexico Web Hosting - Frequently Asked Questions

Do you offer a money-back guarantee?
How long does it take for my account to be activated?
What type of payments do you accept?
Will you migrate my hosting account/websites from another provider?
How many IP's as well as nameservers do I get with your shared or reseller accounts?
Can I purchase exclusive IP's for my shared or reseller account?
Will my price ever increase?
Do I need my own domain name when signing up for a hosting package?
Can you register domain names for me?
Do you have an uptime guarantee?
What type of support do you offer?
How do I submit a ticket?
Do you offer managed VPS products?
Can I upgrade my account at a later time?
Where are your servers located?
Can I host adult, warez or illicit sites or content?
Do your prices include Sales tax?

Do you offer a money-back guarantee?

Yes, all our web hosting packages include a 30 day unconditional money back guarantee. Domain purchases are not eligible for refunds.
(Please note: Only new customers are eligible for our 30 day money back guarantee.)
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How long does it take for my web hosting account to be activated?

Your web hosting account is normally setup within 3 hours but we guarantee within 24 hours from the time you place the order. This is due to the fact that each order will need to be manually checked to prevent fraud. You will receive an email from New Mexico Domains once your order has been approved.
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What type of payments do you accept?

We accept credit card (Visa, MasterCard, American Express) as well as Pay Pal. On a per customer basis we will accept checks.
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Will you migrate my web hosting account/websites from another provider?

Yes, as long as your are using the same control pane for your web hosting account. Please follow the normal order procedure. Once you receive the welcome email please submit a support ticket through our support portal.
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How many IP's as well as nameservers do I get with your shared or reseller accounts?

With a shared or reseller web hosting account, you use our IP as well our nameservers. We do allow you to purchase additional IP's for $1.25 each and we also will create custom nameservers upon request. Please submit your request to Sales after you place your order.
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Can I purchase exclusive IP's for my shared or reseller account?

Yes, for an additional charge of $1.25 per month. Please note, this is not part of our order process and is done by individual request. After you place your order, please send an email to Sales with your IP(s) request.
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Will my price ever increase?

No, all our web hosting packages include a price lock guarantee. Your price will never increase as long as your subscription is always kept active and renewed on time.
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Do I need my own domain name when signing up for a web hosting package?

Yes, in order to purchase a web hosting package you will need your own domain.
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Can you register domain names for me?

Yes, we offer a complete solution of value added domain name registration services.
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Do you have an uptime guarantee?

Yes, we offer a 99.9% network uptime guarantee.
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What type of support do you offer?

We offer 24/7/365 support on all web hosting services via email and/or our helpdesk found here Support.
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How do I submit a ticket?

We give you the option of submitting a ticket by simply sending us an email which can be tracked and monitored via our helpdesk found here Support. You can also submit a ticket through your billing login.
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Do you offer managed VPS products?

Yes we do offer Fully Managed VPS products. For more detailed information please visit our Managed Support page.
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Can I upgrade my account at a later time?

Yes, you can upgrade your web hosting account at anytime. Please email us at Sales with your customer ID and we will take care of your request. Please note: once your plan is upgraded you can not request a downgrade of the same plan for at least one month.
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Where are your servers located?

We have servers located in the Colo4Dallas data center in Dallas, Texas and Market Post Tower data center in San Jose, California. For more detailed information please visit our Network page.
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Can I host adult, warez or illicit sites or content?

No, please see our TOS for permissible and non-permissible content.
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Do your prices include Sales tax?

We do not charge Sales or Gross Receipts tax!
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