At New Mexico's Leading Web Hosting Company
Customer Support is our top priority
New Mexico Domains offers 365/24/7 support on all Web Hosting Plans via our help desk found here..
Our support system provides a lightening fast and easy way to get answers to your sales and support questions. And, because we proactively monitor all critical server systems, we can detect most server malfunctions and correct any issues before they become serious.
Most tickets are responded to within the hour, and settled within 2-3 hours. However, the solution to a support request is dependent on the problem and how critical it is. You will see some tickets answered within minutes, and others that take longer. Nonetheless, we guarantee that a response will be received within 2 hours, and your question or problem will be resolved 12 hours.
That's another reason we're New Mexico's Preferred Web Hosting Provider!
Phone Support
All Web Hosting Servers have undergone a thorough security 'hardening', control panel and OS optimization, and much more. In addition, all hosting accounts receive fully managed services.
Therefore, we're confident that at New Mexico Domains you will find our intuitive interfaces and on-screen guidance allow even the least-experienced users to be able to "Set it and Forget it".
However, we realize that there may come a time when you just want to talk to a live person in tech support.
Live 365/24/7 Technical Support is available for an additional charge depending upon your Hosting Plan. Contact sales for more information.
Support is our Top Priority
Whatever your sales or support needs are, rest assured that our entire support staff is here to serve your needs efficiently and resolve any questions or problems that you may have. Just one more reason we're New Mexico's Preferred Web Host Provider!
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